EXCHANGES AND RETURNS

Important – Address Verification

Please carefully review and confirm that your shipping address is correct before placing your order.

If an incorrect address is provided, please contact us as soon as possible. However, please note that address-change requests sent via social media, email, text message, or phone call are not guaranteed to be received or processed before the order ships, as we receive a high volume of emails, texts, and calls daily.

Once an order has been shipped, we are unable to guarantee that the shipping address can be changed. Fajastec does not offer refunds or exchanges for orders shipped to an incorrect address provided by the customer.

If you receive the package and have the item in your possession, you may return it to us in accordance with our Return & Exchange Policy. All applicable return requirements and conditions will apply.

Customers are responsible for ensuring that their shipping information is accurate and complete at the time of purchase.

Thank you for your understanding and cooperation.

Lost or Stolen Packages

Once an order has been shipped, Fajastec LLC is not responsible for packages that are lost, stolen, misplaced, or otherwise missing after being marked as delivered by the carrier.

If the carrier’s tracking information shows that your package was successfully delivered, including a delivery photo and/or geographical delivery location, Fajastec is unable to issue a refund or provide a replacement for a package that cannot be located.

If you believe your package is missing, we recommend taking the following steps:

-Check around your property and any designated delivery areas.

-Check with neighbors or household members who may have received or moved the package.

-Review the carrier’s delivery photo and geographical delivery location, when available.

-Contact the shipping carrier directly and open a missing-package claim or investigation.

Customers are responsible for providing a secure and accurate delivery address and for retrieving packages promptly after delivery.

Please note: Fajastec does not guarantee refunds or replacements for packages reported as lost or stolen after delivery confirmation.

Refund & Exchange Policy

At Fajastec, your satisfaction is our priority. If you're not completely satisfied with your purchase, we're happy to assist with an exchange or return for eligible items. Please review the policy below before submitting your request.

Return Eligibility

Eligible items may be returned or exchanged within 30 days of the original shipping date.

To qualify for a return or exchange, merchandise must be:

-Unworn, unused, and in its original condition
-Free of stains, odors, pet hair, makeup, deodorant marks, or damage
-Free of permanent wrinkles or alterations
-Returned with all original tags attached
-In the original packaging
-Accompanied by the original packing slip or a note including your order number

Please Note:

Items must be shipped back within 30 days of the original shipping date.
Returns from multiple orders cannot be combined into one shipment.
Merchandise that does not meet these requirements may be refused and returned to the sender.

Non-Returnable Items

For hygiene and quality assurance, the following items are Final Sale and are not eligible for return or exchange:

-Altered bodysuits
-Butt Lifter Shapewear
-Intimate Shapewear
-Creams
-Teas
-Any item marked Final Sale

Exchanges

We are happy to exchange eligible items for a different size, subject to availability.
Customers are responsible for the cost of shipping items back to us for exchanges. Once your exchange is received and approved, your replacement item will be shipped promptly.
If your requested size is unavailable, we will contact you to discuss available options.

Return Shipping

Customers are responsible for return shipping costs. For approved refunds, an $12.00 return processing fee will be deducted from your refund amount. Original shipping charges are non-refundable. International customers are responsible for all return shipping costs, customs duties, taxes, and any applicable import or brokerage fees.

Approved returns that qualify for a refund are subject to a 30% restocking fee, calculated based on the item's purchase price. The restocking fee will be deducted from the total refund amount.

Refund Processing

Once your return has been received and inspected, you will receive an email confirming whether your return has been approved.
If approved:
Returns are typically processed within 3–7 business days after receipt.
Refunds are issued to the original payment method used at checkout.
Depending on your financial institution, please allow an additional 5–10 business days for your refund to appear on your account.
If you selected store credit, it will be issued once your return has been approved.

Return Inspection & Approval

Every return is carefully inspected upon arrival.
We reserve the right to deny any return that:
Shows signs of wear or use
Has been washed, altered, or damaged
Is missing original tags or packaging
Does not comply with this Return & Exchange Policy
If a return is not approved, the merchandise may be shipped back to you at your expense.

How to Start a Return or Exchange

To begin your return or exchange:

Email fajastecllc@outlook.com with your order number and your request.
Wait for return authorization and instructions from our Customer Service team.
Securely package your item with: Your original packing slip, or A note including your order number and, if requesting an exchange, the size you would like.
Ship your package using the carrier of your choice at your own expense.
Email your tracking number to our Customer Service team once your package has been shipped. We recommend keeping your tracking information until your return or exchange has been completed.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery.
To help us resolve the issue as quickly as possible, please include:

-Your order number
-Photos of the item received
-A brief description of the issue

Contact Us

If you have any questions regarding your return, exchange, or refund, please contact our Customer Service team.

Email: 

fajastecllc@outlook.com

Return Address:

Fajastec LLC
Attn: Exchanges & Returns
4581 Weston Road, Suite 124
Weston, FL 33331-3141

By placing an order with Fajastec, you acknowledge and agree to the terms of this Refund & Exchange Policy. This policy is designed to ensure a fair process while maintaining the quality and integrity of our products for all customers.